Over Two Months, the "School of Trust" Psychological Helpline Received 4,000 Inquiries

Intermediate results of the operation of the round-the-clock psychological helpline "School of Trust" have been summarized. Over two months, specialists handled 4,000 inquiries from students, their parents, and educators. A single toll-free number is available to callers: +7 (800) 707-02-01. Assistance can also be obtained by submitting an electronic inquiry on the website (The appeal is available only in Russian).

The largest share of calls to the hotline came directly from students (42.2%). Parents and legal representatives accounted for 24.4% of inquiries, and educators accounted for 1.6%. Another 31.9% of inquiries came from other adults or were classified as callers of unidentified status.

Of the total number of inquiries, the majority concerned specific psychological and social issues.

The most common topics were conflict situations, difficulties in the learning process, and intrapersonal contradictions. Specialists provided psychological support to callers and helped them find ways to resolve their difficulties.

As a reminder, the round-the-clock psychological helpline "School of Trust" was launched on September 11 on the initiative of the Ministry of Education of the Russian Federation. The head of the ministry, Sergey Kravtsov, officially launched its operation. Children, parents, and educators can receive specialist support in difficult conflict situations, discuss a problem, and determine what steps to take next.

The helpline operates on the basis of the Federal Coordination Center for the Provision of Psychological and Pedagogical Support in the Education System of the Russian Federation at Moscow State University of Psychology and Education.